The Need For Mystery Shopping

The increase in local website ordering and specific store visits, instead of store browsing, has led to an increase in the need for Mystery Shopping.

Many businesses moved to online at the start of the pandemic creating website content and online stores but how user friendly are they?  Our Mystery Shopping department has been busy providing feedback to businesses on what they can do to improve their online shopping experience.

But it isn’t just online Mystery Shopping that has increased, with many islanders now only visiting specific shops when they need to, it’s more important than ever that customer service and customer experience is on point.

Our Mystery Shoppers visit stores and shop online to record their experience, our in-house team then take their experiences and provide expert analysis to our clients so they can provide the very best for their customers.

If you are interested in any of our Marketing services drop us an email today, every package we create is bespoke to the client’s needs.

Mystery Shopping – Market Research – Promotions – Distribution

Email or call 01534 504800