Mystery Shopping

Mystery shopping provides objective insights into exactly how your business is presenting itself to your consumers. It allows you to measure customer service and the overall customer experience, and identify areas where improvement is needed or where staff are excelling.

The Marketing Bureau offers a bespoke mystery shop programme to meet your company’s requirements, enabling you to keep ahead of the competition, increase profitability, and ensure you receive recommendations and repeat business from your customers.

Mystery shop findings can be presented as a standard outline of the results or as a full graphical report that analyses the findings, draws conclusions, and suggests recommendations.